I bought a package and I’m not interested in it. How can I replace it with another package?

You can purchase the desired package in the app store, as you purchased the previous package.

To cancel a renewable package, you must do so, as detailed in the question “I purchased a renewable Subscription service. How can I cancel the service and stop the payments?”.

For the purpose of canceling a one-time package, or for additional questions regarding the replacement of the package, you must contact Cellact Technical Support at num2@cellact.com.

Tags: #Want to cancel  #want to replace  #replace package  #I bought by mistake  #by mistake  #replace  #change

Why is there a price difference on the same service package between Google and PayPal stores?

Google clearing costs are much higher than on PayPal and we reflect the discount to the customer on PayPal where the commission is lower.

Tags: #Price difference  #more expensive  #costs more  #cheaper  #different price  #different prices  #different cost  #how much does it cost

What Premium services are there in the Num2 app? And what are the prices of the packages?

In order to use the Num2 app, you can purchase a variety of packages that include the use of calls and SMS messages. There are one-time or renewable packages. You can see the details of the existing packages and their prices in the store: from the main menu >> Go to store.

Tags: #Packages  #How much  #Cost  #Services  #Paid  #Price  #Price list  #Store  #Want to buy  #Buy  #Purchase


I purchased a renewed subscription service and replaced my mobile device. How do I transfer the subscription service between the two devices?

First, you have to cancel your existing subscription service via your PayPal or I-Tunes account, and then purchase a renewed service by logging into the app store from Num2 app installed on your new device.

To cancel an existing subscription service in your PayPal account, see Question ‘I purchased a new subscription service. How do I cancel the service and stop my payments?’.

For more questions contact us at Num2@cellact.com.

Tags: # renewal #subscription # transfer # replace # new device # new SIM # cancel #paypal # PayPal

How do I view the history of payments for a subscription service?

A: You can view the history of payments via the Paypal interface:

i. Connect to the Paypal interface with personal access details and access the Settings icon

ii. From settings, click PAYMENTS >> Manage pre-approved payments

iii. On “My preapproved payments for goods and services” page you can see a list of all subscription services purchased through Paypal. The Num2 service will appear under Cellact Num2. To enter the product details click on the product name:

iv. On “Recurring payment details” page you can see the product details and charges:

Click the View history button to view your payment history: