I purchased a new subscription service. How do I cancel the service and stop my payments?

For purchases via PayPal

You can cancel the service using your Paypal interface:

i. Connect to the Paypal interface with personal access details and click the Settings icon



ii. From the Settings screen, click PAYMENTS >> Manage pre-approved payments



iii. On the next page – My preapproved payments for goods and services you can see a list of all subscription services purchased through Paypal.To view active services only, select “View active”The Num2 service will appear under Cellact Num2. An active service status will appear on screen. To enter the product details, click on the product name.

iv. On the next page, you can see the product details and charges. To cancel the renewal service, click Cancel



Confirm the cancellation by clicking the Cancel Plan button

v. On the My preapproved payments … page you can see the Cellact Num2 service in Cancelled status

In addition, you will receive an email from Paypal informing you of the termination of the subscription service

For purchases via App store

There are several options for iPhone clients to cancel Num2 app subscription:

From within the app

The option exists for users who installed / updated the application version after 11/23/2020 and their app version is 1.37.0 or newer.

To cancel a renewed service, go to the application menu >> Click on the package information >> Click on Manage subscription.

Via device settings








Via App store

1 – From the app go to store

2- Choose to purchase Num2 renewal subscription and get a message that the service already exists for the current subscriber.

3 – Go to subscription management page where you can cancel current subscription

Via iTunes



For more details see https://support.apple.com/en-sa/HT202039

For purchases via Google play

There are several ways to cancel a renewable service purchased through the Google Play Store:

From within the app

The option exists for users who installed / updated the application version after 11/23/2020 and their application version is 1.11.18 or newer.

From the Num2 app, go to the menu >>Go to store >> select the Google Play store >> select Manage subscriptions

Via Google Play

You can cancel the service from the Google Play Store:

  1. On the device that has the app installed, open the Google Play store Google Play
  2. Make sure that you signed in to the correct Google Account.
  3. Tap the Menu icon תפריט  >> Subscriptions.
  4. Choose the Num2 app.
  5. Tap on Cancel subscription.
  6. Follow the instructions.

This only cancels the future charges for the Num2 service.

After canceling a subscription, you can still use the Num2 service until the subsequent subscription renewal date, where the service will be blocked.

Please note that removing the app from your device alone, without following the steps listed here, will not cancel your subscription.

More details about canceling subscription services in the Google Play Store at: https://support.google.com/googleplay/answer/7018481?co=GENIE.Platform%3DAndroid&hl=iw


Tags: # Cancel # stop # cancel subscription # cancel service # disconnect service # stop subscription
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